01
Find the serial number
Locate the serial number on the product, label, or original packaging.
Official KAIYU Product Support
Know your product.
Get the right support.
Enter your KAIYU serial number to confirm the product record, identify the model, and reach the correct guide or support channel.
Fast product lookup
One serial number. One product record.
KAIYU serial lookup is designed to help customers identify product information without creating an account or sharing an Amazon password.
Example serial numberKAIYU-TEST-2026Product record found
How it works
Simple from the first scan.
The first version focuses on a clear, trustworthy experience for Amazon customers.
02
Check the product record
Enter the serial number exactly as printed. Spaces and lowercase letters are handled automatically.
03
Continue to support
View model details and move directly to manuals, troubleshooting, or official product support.